Policies and FAQ
Policies and FAQ
Where are you located?
Boston, Massachusetts. Everything is handmade in our home studio.
Can I buy your jewelry in person?
Yes! We frequently do in-person arts and craft shows in the Boston and western Massachusetts area. Please see our calendar or Instagram for updates on current shows we will be vending at. If you are local come visit us and say hi at one of our shows!
How do I find out my ring size?
The best way to find out your ring size is to go to a local jeweler and ask them to measure it. We also always carry ring sizers if you are local and visit us at one of our art shows. You can also find cheap ring sizers online. Or use this method, which may not be as accurate as visiting your local jeweler, from wikihow https://www.wikihow.com/Find-Your-Ring-Size.
Can you resize my ring?
Most rings that have a set stone I cannot resize. In some cases I may be able to make the ring slightly larger depending on the band style. Rings without a stone may also be made slightly larger. But I cannot make rings smaller.
Invisible ring size adjusters are available on amazon. Exchanges due to incorrect ring sizing can be expensive, measure twice, order once. If you would like to exchange your ring for a different size please look over the returns and exchange policies located on this page. Please contact us with any questions.
How do I care for my jewelry?
Natural stones can be very delicate, as well and some of the small wire wrap details in some of our more intricate pieces. To properly care for your jewelry, remove them before you do vigorous activity and keep them out of water. This ensures your pieces will last for generations to come. Clean them with a dry microfiber or jewelry cleaning cloth. Avoid putting them in harsh jewelry chemicals as these can damage the stones or patina. Feel free to reach out with other questions as I may be open to cleaning them for a fee as well.
Shipping Policies
Ready made items ship within 3-5 business days. While made to order items ship within 1-4 weeks depending on the complexity and time it takes to make each item. You will be notified via email once your package ships with tracking information. Orders over $200 will be insured. Right now we only ship within the continental US. Hopefully we will be able to offer international shipping soon.
Return policies
I accept limited returns, exchanges, and cancellations with the following conditions:
- Purchaser must contact me within 5 days of receiving the package
- Once the return is authorized the purchaser must ship products back within 7 days. The purchaser is responsible for return postage.
- If there is damage due to faulty craftsmanship, I will work with you to solve it on a case by case basis. If the product arrives damaged from shipping please send me a photo immediately.
- Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Returns are not accepted for damage, wear, or discoloration, caused by the wearer.
- I cannot accept returns for custom pieces.
- I will accept returns and exchanges for made to order pieces. They will have a 25% restocking fee.
- For exchanges, buyer is responsible for shipping. I will send you a custom listing with the cost of return postage.
- Request for an order cancellation must occur within 1 hour of purchase.
You can always contact us with any return or cancellation questions at sanctuaryjewels@gmail.com